Noticeboard

Other Services

Please don’t forget there are many services available for you, depending on your condition. These include:

Self-care – This is the best choice to treat minor illnesses and injuries such as hangovers, coughs, colds, grazes, small cuts or sore throats. Many of these can be treated at home, simply with over-the-counter medicines and plenty of rest.
Pharmacy – Pharmacists can give advice on and treat a range of symptoms. They can support you with things such as diarrhoea, earaches, painful coughs, sticky eyes, teething and rashes.
NHS 111 – You can access 111 online or via the telephone. This is for any urgent but non-life threatening health concerns. They will be able to signpost you to the relevant service and provide advice where appropriate, or book you in to an Urgent Treatment Centre.
A&E / 999 – You should only attend A&E or dial 999 in a life-threatening emergency such as severe bleeding, breathing difficulties and severe chest pain.

COVID-19

If you are eligible for your next COVID-19 dose/booster, you will be contacted. Please do not ring the practice regarding your boosters, instead visit https://www.birminghamandsolihullcovidvaccine.nhs.uk/ or call 119 to book an appointment or to find a walk-in clinic near you. You can also find out more about who is eligible, how the vaccine is given and other frequently asked questions. If you are a housebound patient, there is a community team which will be coming out to you to vaccinate you, so please do not contact your GP as the team will be making contact with you.

Your GP practice is open as normal, but certain measures are still place to ensure vulnerable patients are kept safe. GP services remain very busy, delivering more appointments than ever before. Telephone your GP practice and you will be advised accordingly and will receive a telephone or video appointment. Following this you will be advised of the next steps.

If you’re looking to order repeat prescriptions, you don’t need to call your GP practice to do this. You can now do this online or via email to doctors.rowland@nhs.net

If you are feeling unwell or if you have any health symptoms that you are worried about, please call us to make an appointment on 0121 706 2626

You can find further information and advice via the following link

Your health - Birmingham and Solihull CCG

Complaints and Procedures info

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or please click the below link for a comments and complaints leaflet.

We hope that, if you have problem, you will use our practice complaint system as we believe that this will not only give us opportunity to address your grievance but also to improve our services. But if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation, you can approach:

Customer Contact Centre Tel: 0300 3112233

NHS England

PO Box 16738

Redditch

Worcestershire

B97 9PT

Email: England.contactus@nhs.net

Once the complaint has been dealt with and you are not satisfied, you can approach:

The Complaint Department Parliamentary and Health Service

Ombudsman

Millbank Tower

Millbank