Noticeboard

Rowlands Road Surgery is still here for you, but how you access our services has changed due to COVID-19. If you are feeling unwell or if you have any health symptoms that you are worried about, please call us to make an appointment on 0121 706 6623. We are open and fully operational, but we can no longer see walk-in patients without an appointment. For more information visit:  https://www.birminghamandsolihullccg.nhs.uk/your-health

Complaints and Procedures info

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or please click the below link for a comments and complaints leaflet.

We hope that, if you have problem, you will use our practice complaint system as we believe that this will not only give us opportunity to address your grievance but also to improve our services. But if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation, you can approach:

Customer Contact Centre Tel: 0300 3112233

NHS England

PO Box 16738

Redditch

Worcestershire

B97 9PT

Email: England.contactus@nhs.net

Once the complaint has been dealt with and you are not satisfied, you can approach:

The Complaint Department Parliamentary and Health Service

Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Tel: 0345 0154033

Website: www.ombudsman.org.uk

Email: phso.enquiries@ombudsman.org.uk

Please download a copy of our complaints and comments leaflet.

Practice Complaints Leaflet

NHS_complaints_guidance_leaflet



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website