Noticeboard

Rowland Road Surgery is still here for you, but how you access our services has changed due to COVID-19. If you are feeling unwell or if you have any health symptoms that you are worried about, please call us to make an appointment on 0121 706 6623. We are open and fully operational, but we can no longer see walk-in patients without an appointment. For more information visit:  https://www.birminghamandsolihullccg.nhs.uk/your-

clockOpening Times

 MorningAfternoon
Monday08:30 - 13:3015:30 - 18:30
Tuesday08:30 - 13:3015:30 - 18:30
Wednesday08:30 - 13:3015:30 - 18:30
Thursday08:30 - 13:3015:30 - 18:30
Friday08:30 - 13:3015:30 - 18:30
Weekendclosedclosed

Calls to and from the practice are record and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes. 

The purpose of call recording is to provide an exact record of the call which can

Protect the interests of both parties

Help improve Practice performance and best practice

Help protect Practice staff from abusive or nuisance calls

Establish the facts in the event of a complaint either by a patient or a member of staff    and to assist in resolving it

Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians

A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy

 
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