We operate an appointment system. We try our best to ensure that you see the doctor or nurse at or near to your appointment time. Sometimes there are delays caused by emergencies or by an earlier patient who needed a longer consultation time. Please be on time for your appointment as we cannot guarantee that you will be seen if you are late.
Book on the day appointments are available from 8.30am in the mornings and 3.30pm in the afternoons. To book an appointment, you may ask at reception, telephone or book online. You will be offered the next available appointment. Prebookable appointments are also available. Email requests for appointments cannot be accepted.
We have two Extended Hour’s sessions on Monday and Fridays from 18:30 to 19:15.
Online and Video Consultations
Online and video consultations enable patients to contact the practice without having to wait on the phone or take time out to come into the practice. Patients can go online to ask questions, report symptoms and upload photos.
The practice uses a software system called AccuRX to facilitate online communication with patients. This allows the practice to correspond via text messaging, enable access to the patient to be able to send responses or photographs and hold video consultations. From time to time we may send you floreys which are online questionnaires, to collate important information.
Should you wish to book a video consultation, please inform the Reception Team who will be happy to set this up for you.
If possible please try to telephone reception before 11:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Evening and weekend appointments are available in North Solihull including GP, nurse and healthcare appointment. These will take place at Bosworth Medical Centre.
Bosworth Medical Centre is situated inside Chelmsley Wood Primary Care Centre, is within easy reach of the Practice, has ample parking and is on the 97 bus route.
Appointments for this service will be made through your own GP surgery.
Extended Hours at Rowlands Road Surgery
We appreciate you may find it difficulty to be available for an appointment within working hours. At the surgery, we offer Extended Hours clinics on Mondays and Friday from 6.30pm to 7.15pm.
If you consider that your problem is a genuine medical emergency that must be seen at the next surgery, please tell the receptionist. You will be asked some questions for the doctor's information.
We have an experienced Nurse available on Tuesdays and Thursdays who can deal with all minor ailments.
Phlebotomist appointments are available on Tuesdays and Wednesdays for blood tests.
The doctors are available to give telephone advice.
A face-to-face appointment will be booked if an examination is needed.
Urgent Treatment Centres (UTCs)
UTCs can now only be accessed via an appointment system, booked by NHS111. Patients are no longer able to access a ‘walk-in’ service, without an appointment.
Please call 111 or visit online at https://111.nhs.uk first.
Here is an updated list of the 6 Urgent Treatment Centres within the Birmingham & Solihull area that NHS111 has access to:
Warren Farm Urgent Treatment Centre
Erdington Urgent Treatment Centre
Washwood Heath Urgent Treatment Centre
Birmingham NHS Urgent Treatment Centre (“Boots”)
South Birmingham GP Urgent Treatment Centre (“Katie Road”)
Solihull Urgent Treatment Centre
COVID and Flu Vaccination Appointments
If you eligible, you will receive invitation letters for your COVID boosters and/or flu vaccinations. These appointments are available in North Solihull and take place at Bosworth Medical Centre
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.