Calls to and from the practice are record and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes. 

The purpose of call recording is to provide an exact record of the call which can:

• Protect the interests of both parties
• Help improve Practice performance and best practice
• Help protect Practice staff from abusive or nuisance calls
• Establish the facts in the event of a complaint either by a patient or a member of staff    and to assist in resolving it
• Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians

A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy

Evening and weekend appointments are available in North Solihull including GP, nurse and healthcare appointment. These will take place at Bosworth Medical Centre.

Bosworth Medical Centre is situated inside Chelmsley Wood Primary Care Centre, is within easy reach of the Practice, has ample parking and is on the 97 bus route.

Appointments for this service will be made through your own GP surgery.

If you have an urgent problem when the surgery is closed please ring NHS 111; otherwise ring the out of hours service, which this practice has commissioned from Badger, on 0300 555 9999. Please note that when contacting them, your telephone conversation will be recorded.

At any other time use our emergency telephone line as mentioned above and follow the instructions given on the answer machine.

Nearest Out-of- Hours Walk-in Centre

• Birmingham NHS Walk-in Centre - Tel: 0121 255 4500
• Washwood Heath Urgent Care Centre - Tel: 0121 322 4310

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

UTCs can now only be accessed via an appointment system, booked by NHS111. Patients are no longer able to access a ‘walk-in’ service, without an appointment.

Please call 111 or visit online at https://111.nhs.uk first.

Here is an updated list of the 6 Urgent Treatment Centres within the Birmingham & Solihull area that NHS111 has access to: